Residential Clients
What is your service process for residential clients?
First we meet residential clients in the showroom and discuss the scope and details of the project as well as narrow down fabric selections and designs. This way, our designer will be well-prepared with appropriate equipment to do the in-home consultation. Additionally, we provide custom installations tailored to our client’s benefit. Our turnaround time is about 4 to 5 weeks from the day clients submit their order. There is a 50% deposit when placing your order, with the balance due upon receipt of the product.
How long does a project take from start to finish?
Our turnaround time is about 4 to 5 weeks from the day clients submit their order.
Do you do custom-owned material (COM) products?
Yes, we work with COM fabrics. We offer a discount for projects using our fabrics; this discount would not apply to project using COM fabrics. Unfortunately, we do not provide COM hardware installation services. We also want to add that, for COM projects, please take care to inspect the material for flaws, dye lot, and yardage beforehand. We will do our best to detect any damages during cutting or fabrication, but ultimately we are not responsible for any defects.
What if we need to rework a completed project?
All claims for rework on custom orders should be made within 30 days of the invoice date. Any rework items will have priority in the workroom for prompt return.
What if we need to cancel an order after work has begun?
If an order is cancelled after we have begun work, the client will be charged for the proportion of labor that has already been done.
Professional Clients
What is your service process for wholesale clients?
For wholesale clients, all orders and any changes are submitted with an order form (through email, in person, or mail). Order forms will be available at the showroom. The same form is used to submit a re-order. There is a 50% deposit when placing your order, with the balance due upon receipt of the product.
How do we obtain a wholesale account?
Simply fill out the application form and also include a copy of your business license and resale tax ID.
Do you have general liability insurance?
Yes. We have a million-dollar business liability insurance and workman’s compensation. Our insurance policy form is available upon request.
Do you offer any re-measuring services (double checking measurements)?
Yes.
What sets you apart from other fabricators?
Here at Drapery Designs, we always strive to do a little more for our customers through:
- Free re-measuring service with your purchase order.
- Response to quote requests in 12 business hours
- Return of all remaining materials back to clients.
- Close follow up after every job.
- A million dollar business liability insurance and workman’s compensation.